Contact Us

Got a question about an offshore sportsbook bonus, a review you've read on sportsdocuments.com, or something we've missed? This page explains what we can help with, what we can't, and the best way to reach us.

What we can help with

Offshore Gambling covers offshore sportsbooks that accept US players — books like Lucky Rebel, Bovada, BetOnline and others featured across this site. Our editorial team can help with:

• Questions about how we scored or ranked a particular sportsbook
• Corrections if you spot outdated bonus terms, odds information, or a broken link
• Suggestions for offshore sportsbooks you'd like to see reviewed
• General feedback on our comparison tables, methodology, or site content
• Clarification on responsible gambling resources linked from our pages

What we can't help with

Offshore Gambling is an independent review and comparison site. We are not a sportsbook, we don't hold player accounts, and we don't process bets, deposits or withdrawals. That means we're not able to help with:

• Account verification (KYC), deposit or withdrawal issues at a specific sportsbook
• Disputes over a bonus, a graded bet, or a locked account
• Payout delays or refusals at any offshore operator
• Cancelling a self-exclusion or reactivating a closed account

For any of the above, you'll need to contact the sportsbook directly through the support channel listed on its own site — usually live chat, email or a support ticket system. Each offshore book sets its own support hours and process, and as an independent reviewer we have no ability to intervene in an account dispute or force a payout.

Before you get in touch

A lot of common questions are already answered elsewhere on the site. It's worth checking these first:

• Bonus terms, rollover requirements and eligibility are listed alongside each offer on our review pages — always read the material conditions before you claim anything
• Our About Us page explains who we are, how we're funded, and how our review process works
• Our Responsible Gambling page lists tools and support resources, including the national helpline
• Our Terms and Conditions page covers how the site itself operates, including our affiliate relationships

How our editorial process works

When you send us feedback or a correction, it goes through the same review discipline we apply to every page: we check the claim against publicly available information about the operator, confirm whether it's still accurate as of the date you're reading this, and update the page if a change is warranted. We don't accept payment from any sportsbook to change a rating, a ranking position, or a review's wording — commission from an operator, where it exists, only applies if a reader clicks through and signs up, and it never buys a better score or a higher spot on the page.

If you're struggling with gambling

If you're reaching out because betting has started to feel like a problem — chasing losses, betting more than you can afford, or feeling unable to stop — please don't wait to contact us. Call or text 1-800-GAMBLER for free, confidential support, available across the US. Offshore sportsbooks often lack the self-exclusion and responsible gambling tools that regulated US operators are required to offer, so it's worth building your own limits before you bet, not after. Our Responsible Gambling page has more detail on the tools and support available.

A quick reminder on what this site is

Everything on sportsdocuments.com is written for readers aged 21 and over. The offshore sportsbooks we review are licensed outside the United States — typically in jurisdictions like Curaçao, Panama or Costa Rica — and are not regulated by any US state gaming authority. That means the consumer protections you'd get from a state-licensed operator, such as segregated player funds or a formal dispute resolution process, don't apply. We're upfront about that risk throughout the site, and we'd rather you understood it than clicked through without knowing. Check your own state's laws before signing up anywhere, and treat betting as entertainment you can afford to lose, not a source of income.

Getting a response

We read every message that comes in, though as an independent editorial team we can't guarantee a reply time and we're not able to offer account-specific advice. If your question is about a specific offshore sportsbook's account, deposit or withdrawal process, going straight to that operator's own support team will almost always get you a faster answer than reaching out to us.